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Refund and Returns Policy

Inkspire Studio supplies copyable digital files, so there is no physical item to return. This policy explains when we can correct, replace, or refund a purchase.

Before downloading

If you purchased the wrong collection and have not accessed or downloaded it, contact us promptly. Where the order status can be verified, we may cancel it or exchange access at our discretion.

After access is supplied

Once a download link has been used or digital content has been made available with your consent, purchases are generally final except where mandatory consumer law applies. A change of preference does not make a downloadable asset defective.

Eligible technical problems

Tell us within fourteen days if the archive is corrupted, the delivered files materially differ from the listing, or the advertised compatible format is missing. We will first restore access, replace the archive, or provide a corrected file.

When a refund may be issued

If we cannot deliver a conforming product after a reasonable attempt to fix the verified problem, we will provide the remedy required by applicable law, which may include a full or partial refund to the original payment method.

Non-qualifying situations

Refunds are not normally provided for failure to read stated compatibility requirements, lack of the required application, difficulty using a creative technique, duplicate files caused by local backup settings, or an expectation not contained in the product description.

How to request help

Email support@inkspirestudio.com with the order reference, product name, application version, device, and screenshots of the problem. Never email payment-card details.

04
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ISInkspire Studio

Digital tools for illustrators who like texture, movement, and a little beautiful mess.

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