Refund and Returns Policy
Inkspire Studio supplies copyable digital files, so there is no physical item to return. This policy explains when we can correct, replace, or refund a purchase.
Before downloading
If you purchased the wrong collection and have not accessed or downloaded it, contact us promptly. Where the order status can be verified, we may cancel it or exchange access at our discretion.
After access is supplied
Once a download link has been used or digital content has been made available with your consent, purchases are generally final except where mandatory consumer law applies. A change of preference does not make a downloadable asset defective.
Eligible technical problems
Tell us within fourteen days if the archive is corrupted, the delivered files materially differ from the listing, or the advertised compatible format is missing. We will first restore access, replace the archive, or provide a corrected file.
When a refund may be issued
If we cannot deliver a conforming product after a reasonable attempt to fix the verified problem, we will provide the remedy required by applicable law, which may include a full or partial refund to the original payment method.
Non-qualifying situations
Refunds are not normally provided for failure to read stated compatibility requirements, lack of the required application, difficulty using a creative technique, duplicate files caused by local backup settings, or an expectation not contained in the product description.
How to request help
Email support@inkspirestudio.com with the order reference, product name, application version, device, and screenshots of the problem. Never email payment-card details.